FAQ

What's included in the monthly rental?

  • The monthly rental price for a period of 36 months and 10.000 km/year. Other durations and annual mileages are possible (minimum 24 months);
  • Taxes;
  • Maintenance and repairs;
  • Unlimited summer and winter tyres (subject to normal use);
  • Third party liability + (third party liability, legal assistance, driver insurance); 
  • Perfecta service (covers the costs in the event of damage to the vehicle); 
  • Roadside assistance throughout Europe; 
  • A relief vehicle

How is my monthly rental calculated?

Your monthly rental is based on the following:
  • The chosen vehicle
  • The annual number of kilometres you expect to drive
  • The number of months for which you wish to lease the vehicle

What are the conditions for entering into an Operational Leasing agreement?

Anyone who is resident in Belgium and has a full driving licence can enter into an Operational Leasing Agreement. Before we enter into a contract, we carry out a standard credit check. Your car will be available in less than 3 weeks, starting from the time of the order confirmation to the taking delivery of the vehicle.

How do I request a quotation?

You can easily request a quote on our website. You can also contact us on +32 (0)2 240 01 99 or by email at retail@arval.be. We will be happy to help you find the perfect used car for you.

What is the procedure for ordering an Arval Re-Lease second hand vehicle?

Visit our website (https://release.arval.be/en) or contact our team of experts by phone on +32 (0) 2 240 01 99, by email at retail@arval.be or via your account manager. We will be happy to help you find a new vehicle and help you choose the one that best suits your budget and requirements. We will provide you with a tailor-made quotation.

Are you interested in our quotation?

  1. Confirm that you agree with our quotation.
  2. We reserve the vehicle for you as soon as you have signed a reservation form, while waiting for the credit agreement.
  3. We will contact you in order to obtain the information we require to carry out a solvency analysis.
  4. Once the credit application has been approved, we will then send you the lease agreement and our general terms and conditions to which you will need to affix a digital signature.
  5. Once you have signed the documents, we will contact you for the delivery of your vehicle (minimum 14 days after lease agreement is signed).

What is the delivery time of my vehicle?

You can take possession of the vehicle within 6 weeks of signing the lease contract.

Does the vehicle have a full service history?

Yes, all our vehicles have a full service history in our approved network. 

What is the minimum duration of a contract?

The minimum term of a contract is 24 months. The maximum term depends on the mileage of the vehicle chosen and the length of time since first registration.

Can I choose the annual mileage and term of the contract?

Yes, you can request a quotation for the annual mileage and duration of your choice, depending on your needs (minimum 24 months).

How do I take possession of my new car?

Arval will contact you within 3 weeks of signing the lease agreement to arrange a delivery date to collect the vehicle from its storage location.

Can I test drive or see the vehicle before leasing it?

Because we work with a central warehouse, it is not possible to inspect or test the car in advance. However, if you notice that the vehicle does not meet your expectations, we will take it back free of charge within 14 calendar days of pick-up. 

Can my car be delivered to my home?

Unfortunately that is not possible. You must go to the storage location.

Can I buy the vehicle at the end of the contract?

  • As a private customer you cannot buy the vehicle at the end of the contract.
  • As a business customer, you can buy the vehicle at the end of the contract at the market price. The price will be communicated to you no earlier than 3 months before the planned end of the contract.

When will the car need a technical inspection or service?

The technical inspection depends on the vehicle's age. A vehicle that is older than 4 years must pass a technical inspection each year. The service is annual or according to the manufacturer's legal requirements.

Can I have additional accessories fitted to my vehicle?

This is possible. You must first request authorisation from Arval.

Do I need to change the tyres before I hand in my vehicle?

You can always return the vehicle with summer tyres. Winter tyres are also permitted from 1 October to 31 March. Returning the vehicle with winter tyres outside this period will incur costs.

What should I do when returning my vehicle?

You must return the vehicle in a clean condition together with all official documents, accessories and keys. You can always return your vehicle with summer tyres. Winter tyres are also permitted from 1 October to 31 March.

Do you pay my fines?

No, you will be responsible for any fines, as well as the cost of confiscating your vehicle, for example after speeding tickets. Possible administrative costs may be charged. You can also check your fines on our My Arval Mobile app.  

What should I do if I want to challenge a fine?

You can appeal to the authority from which the fine originated. How this works is stated in the covering letter you receive with the fine. For substantive questions about the fine, please refer to the relevant authority. They will be happy to help you further.

What about my fuel and/or electricity costs?

The cost of fuel and/or electricity and AdBlue* are payable by the driver or the company, as contractually agreed. It is also possible to obtain a fuel card and/or a charging card from Arval, in which case you will be responsible for the fuel and/or charging costs. Contact us for more information.


*If required for your car

What should I do if I need roadside assistance?

If roadside assistance service is included in your contract, you may contact Arval Assistance in the event of a breakdown or accident on +32 (0) 2 245 73 72 or via our My Arval Mobile app.

Do I have to pay for damage?

If your vehicle is insured for third-party liability through us, the third-party liability insurer will cover any damage caused to third parties. However, third-party liability insurance has a EUR 150 franchise sum if you are under 23. 


The damage to our vehicle will be handled through our Perfecta service. This service assumes responsibility for damage to our vehicle in the event of fire, theft, glass breakage, damage caused by natural elements and collision with animals. 


If the damage to our vehicle cannot be recovered from a known third party, this service will also provide cover, but a lump sum (own risk) will be charged. You can find this amount on your quotation.

What should I do if the vehicle gets damaged?

If the insurance and Perfecta service via Arval are included in your contract, you must contact our Service Center within 24 hours, by phone on +32 (0)2 240 01 99 or by email at servicecenter@arval.be. You can also report the damage via our My Arval Mobile app. If another party is involved, be sure to fill out a collision report. Send a copy of this report to insurance.be@arval.be and retain the original.

If you are insured through your own insurer, please contact your insurer or intermediary.     

Do I have to have the damage to my vehicle repaired immediately?

If the insurance and Perfecta service via Arval are included in your contract, you must contact our Service Center within 24 hours, by phone on +32 (0)2 240 01 99 or by email at servicecenter@arval.be. They will advise you whether the vehicle needs to be repaired immediately in order to guarantee your safety. You can also report the damage via our My Arval Mobile app.

If you are insured through your own insurer, please contact your insurer or intermediary.     

What should I do if my windscreen, side and/or rear window is damaged?

If the insurance and Perfecta service are included in your contract via Arval, you can have damage to your windscreen repaired free of charge at Touring Glass (+32 (0)78 050 078) or AutoGlass Clinic (+32 (0)800 233 32). 

If you are insured through your own insurer, please contact your insurer or intermediary.

Why is my first invoice higher than normal?

After delivery of your vehicle, you will receive your first invoice from us.
As stated in the contract, you will pay Arval for the first invoice:
  • One month in advance
  • For the period between the delivery of your lease car and the first invoice
The first invoice therefore relates to a period of more than one calendar month and will therefore be higher than the usual monthly rental amount.     

How do I terminate my contract early?

Please contact us to terminate your contract early. Please note that this early termination is subject to additional charges.

Can I change the mileage and/or duration of my contract?

Yes, the duration and mileage of your contract are flexible and can be adjusted subject to certain conditions. We will prepare a new proposal for you. Please contact us by phone on +32 (0) 2 240 01 99, by email at retail@arval.be or via your account manager. 


Contact us now!

A question?
We are here for you.

Would you like more information about a model you have got your eye on? Struggling to choose between two used cars? Please contact us. We are here to answer any questions and help you make your choice.